Questions about MapX

There is no trial that runs out: a MapX account is free with no time limit, and no card is needed to sign up. You can build and publish as many surveys as you like and collect any number of responses. The first 20 responses to each survey are fully analysable and exportable, and a new workspace gets 25 AI credits to try the AI features, valid for 90 days.

When a survey needs more than 20 analysable responses, you unlock that one survey. Custom branding and the in-app AI help assistant are available on request.

Collection keeps running and nothing is lost: every response is still captured and stored. Responses past the first 20 are held, which means they are not shown in dashboards or included in exports until you unlock that survey. The moment you do, all of them appear at once.

€490 excluding VAT, once, for that survey. It covers every response that survey ever collects, however many there are. There is no subscription, nothing renews and nothing expires.

Because that is how the work actually happens. A consultation runs for a few weeks or months, finishes, and is reported on. Paying per survey means a project carries its own cost and you pay nothing in the months you are not running one.

No. MapX has no subscription and nothing renews, so there is nothing to cancel. You pay once for each survey you unlock, and for credit packs if you use the AI features. Your account stays free whether or not you ever buy anything.

No. An unlock is tied to the survey and lasts as long as the survey does. Every response it has collected and every response it collects from now on stays analysable and exportable. The only things that end it are a full refund or deleting the survey.

So you can decide without a sales call. Everything MapX costs is on the pricing page: a survey is free up to 20 analysable responses, unlocking it costs €490 excluding VAT, once, and AI credits are sold in packs. The list price is the same for every customer.

AI features spend credits instead of being metered by the minute or the token. Generating a survey costs 5 credits, asking AI to edit a survey costs 2 credits, asking it to build a dashboard costs 2 credits, and summarising a question costs 1 credit. The survey generator and both AI chats show what a request costs before you send it; an AI summary card spends 1 credit each time it writes or refreshes its summary.

Credits sit in a pool the whole workspace shares, and a member can also hold a personal balance, which is spent first. AI help inside MapX costs no credits and is available on request.

Yes. You pay by card in the app, through Stripe, and the survey unlocks or the credits arrive straight away. No sales call or quote is needed. Payments happen in the app rather than on this site because each one names the survey or workspace it applies to.

Yes, for a survey unlock. Organisations that cannot pay by card request an invoice with 30-day terms from the unlock dialog in the app: you give your organisation number and purchase reference, we email a Stripe invoice, and the survey unlocks once it is paid.

Prices are shown excluding VAT. Stripe Tax calculates and collects local VAT and sales tax from your billing address. EU business customers can supply a valid VAT number for reverse charge.

Yes. We refund a survey unlock in full within 14 days, as long as that survey has not collected past its free 20 responses since you unlocked it. Once an unlock has released held responses it has been delivered in full and is not refundable. Unspent credits are refundable within 14 days of purchase; credits you have already spent are not. Credits we gave you for free have no cash value. Duplicate or mistaken charges are always refunded. Full terms are in our Terms of Service.

No. Respondents open a link or scan a QR code and answer in the browser on any device, with no account and no app to install. Answers are saved as they go, so someone who leaves part-way can pick up where they left off on the same device and browser. That matters for doorstep conversations and resident dialogues, where every extra step loses people.

No. The AI features in MapX use Claude from Anthropic. What a request needs (your prompt, an uploaded document, the survey data it works on) is sent to Anthropic for processing, in the United States under standard contractual clauses, and is not used to train Anthropic's models. MapX does not use your content to train any AI models either.

Five:

• Marker: place one or more pins.
• Line: draw a line or a route.
• Polygon: mark out an area.
• Transport: show a route between places on foot, by bike or by car.
• Media marker: place a pin with a photo, a video or an audio recording.

They combine freely with MapX's 12 other question types, such as single and multiple choice, rating scales, sliders, grids and free text.

Yes. Each map question can allow one marker or several, with an optional maximum, and lines and areas work the same way. You can attach follow-up questions to each marker, line or area, such as "Why did you choose this place?", so every location comes with its own answers.

Yes, with a geofence. You draw a boundary, such as a neighbourhood or a district, import one from a GeoJSON file, or use the area of one of your assets, and respondents can only place answers inside it. That covers taps on the map, dragged pins and searched addresses, and the server checks it again when a response is saved. A single question can opt out if it needs the whole map.

Not fully: respondents need a connection to open a survey and to submit it. If the connection drops part-way, the answers already saved stay saved, and a save or submit that failed is retried automatically when the connection comes back. There is no offline mode for completing a whole survey without a connection.

PDF, PowerPoint and CSV. From an analysis dashboard you export the views you choose as a PDF report or a PowerPoint deck, or every response as CSV.

In the CSV, each map answer is written as latitude and longitude in WGS84, as text in that question's column, so a GIS tool such as QGIS needs a small conversion step to turn them into geometry. GeoJSON and Shapefile export are not available yet.

Yes. The analysis map shows responses as individual points, clusters or a heatmap, and you can filter by the answer to another question, by date and by time spent. That lets you see, for example, where respondents over 65 marked places they feel unsafe, directly on the map.

Yes. You share a dashboard with a person as a viewer or an editor, and a viewer sees the results without being able to change anything. Sharing a dashboard also gives that person read access to the survey's responses. You can also publish a dashboard as a public link that anyone can open without an account.

You rebuild the survey in MapX; responses from another tool cannot be imported. There is no shared format for survey structure between tools, so the questions are recreated: paste them into the AI survey generator, or upload them as a .docx or .txt file, and it drafts the survey for you to adjust. An area boundary saved as GeoJSON can be imported as a geofence. Keep your Maptionnaire export for comparing old results.

Contacts, yes; responses, no. You can import contacts from a CSV file, map its columns to name, email, phone, language, role or your own fields, and then send surveys to them by email. Geofence boundaries can be imported from GeoJSON. Importing responses from other tools is not supported.